Return and Refund Policy

Last Updated: November 1, 2026

Thank you for shopping at Apex Printers LLC. If you are not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy describes our policies on returns, refunds, and exchanges.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Exceptions to our return policy include clearance items, personalized items, and specific software or consumable products (like opened ink or toner cartridges), which cannot be returned.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Please note that original shipping fees are non-refundable.

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact our support team immediately.

4. Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.